Frequently asked questions
Is aiTANK compatible with my existing water supply system?
aiTANK is compatible with nearly all residential water supply systems.
We’ll confirm compatibility after discussing your system’s configuration during our consultation.
Which aiTANK product model should I place an order for?
Water supply systems vary significantly across residential, commercial, and industrial premises. To accommodate these diverse configurations, aiTANK offers different models.
Please get in touch with us to discuss your requirements, determine the exact model that fits your water supply configuration.
What info do you need from me before I purchase aiTANK?
We’ll need information about your existing water supply configuration, including the number of sumps, OHTs, and the type of motor pump you have. This helps us recommend the correct aiTANK model and provide an accurate price quote.
How much do aiTANK products cost?
The product model is decided by your water supply configuration.
The price of aiTANK varies depending on the specific model.
Contact us with details about your setup, and we’ll provide a personalized quote.
What are the additional charges applicable?
- GST : ##
- Company Installation : INR ####
- Pre-Installation site visit : INR ####
Does aiTANK require any maintenance?
No, aiTANK is a 100% maintenance-free product.
What happens if there's a power outage?
aiTANK will stop functioning if there is a power failure, but once power is restored, it will resume normal operation without user intervention.
One of the major advantage of the aiTANK is it guarantees that your overhead tank is always maintained at its maximum level.
This ensures water supply even during extended power outages. With aiTANK, you can enjoy peace of mind knowing that your essential water needs are always met, no matter the circumstances.
Can I control the system manually if needed?
Yes, even with aiWAT installed, you should be able to manually override the system’s controls if necessary.
aiTANK can be put into the manual mode/override:
- For IoT models – Through aiTANK mobile app
- For non-IoT models – using external bypass switch
Does aiTANK require an internet connection?
Yes, if you want to control and monitor the system remotely via the mobile app, a WiFi connection is required. However, few product models available without IoT feature.
What happens if my WiFi connection is interrupted?
What happens if my WiFi connection is interrupted?
What is included in the price?
Each aiTANK system consists of:
- aiTANK Master Control Unit
- Sensor Units – 1 or more
- Valve Unit – Config specific
- OHT to MCU cable – 10 meters
- Sump to MCU cable – 10 meters
Is cable included with the product?
Every product comes with a 10-meter cable. For lengths beyond 10 meters, the user needs to incur the actual cost.
What are the power requirements for aiTANK?
The aiTANK Master Control Unit (MSU) connected to the 230V AC mains. As a system (MSU & sensors) it consumes power in the less than 5W.
Can aiTANK be used for apartment complexes?
Yes, aiTANK can be integrated with solar-powered pumps as long as they provide a stable power supply.
Is aiTANK compatible with solar-powered pumps?
Yes, aiTANK can be installed in apartments, villas, and independent houses. For large apartment complexes, a customized solution may be needed.
What are the pre-requirements for the aiTANK installation?
- Right current-rated wiring
- Proper Earthing
- MCB
Do I need a plumber or electrician to install aiTANK?
Generally, no. The installation is designed to be user-friendly. However, if you are not comfortable with basic DIY tasks, you may choose to hire a professional.
Can I install aiTANK on my own?
Yes, the system is designed for easy installation. If you are comfortable using a drilling machine, you can install aiWAT yourself by following the provided instructions. Otherwise, you can seek professional installation assistance.
What tools are required for installation?
Typically, a drilling machine, screwdriver, and measurement tape are needed.
How long does it take to install aiTANK?
Installation typically takes 1-2 hours, depending on the complexity of your water supply configuration.
How long is the warranty period, and what does it cover?
- Warranty – 1 Year Limited Warranty
- Covered – MCU & Sensors
- Manufacturing defect – Product will be replaced
- Stopped functioning – Product will get serviced
What happens if my aiTANK system malfunctions?
During warranty period:
Contact our customer support team. We will troubleshoot the issue and, if necessary, replace or repair the faulty unit as per the warranty terms.
Excludes physical damage/misuse.
After warranty period:
We will troubleshoot the issue and fix it after getting consent from the user
How do I access the aiTANK app?
The mobile app is available for download on
- android play store :
- iOS :
Can I share access with family members?
Yes—the app supports multiple user accounts with customizable permissions.
How is my data protected?
We take data privacy very seriously.
All the required security systems are place to protect your data.
Can I access my water usage data online?
Yes, the aiTANK app provides access to real-time and historical water usage data.
Customer support
We’re committed to providing exceptional customer support and ensuring your complete satisfaction.
Expert help: Our support team is ready to answer any questions about our products and services.
Flexible support: We offer both phone and on-site support. Call us for remote assistance, or schedule an on-site visit for complex issues.
Pre-purchase guidance: Our team can clarify product features, and installation details before you buy, ensuring you have the information you need.
Post-purchase support: Our team is here to help with any post-purchase product issues, including troubleshooting and warranty claims.
Seamless installation: We handle the installation, making it hassle-free for you. Our team will schedule the installation at your convenience and provide clear preparation instructions.
Warranty & technical support
We stand behind the quality of our products and are committed to providing excellent support.
Comprehensive warranty: Your purchase includes a one-year warranty against manufacturing defects, giving you peace of mind. This warranty covers defects in materials and workmanship.
Lifetime technical support: We offer lifetime technical support for the life of your product. Our team is available to assist you with any questions or issues you may encounter, ensuring you get the most out of your purchase.
Installation instructions
While aiTANK is designed for easy and straightforward installation, we strongly recommend to follow these guidelines to avoid potential issues and maintain the product’s warranty. This ensures both safety and optimal product performance.
If you are unsure about any aspect of the installation process, we recommend consulting a qualified professional.
Important safety instructions
To ensure your safety and the proper functioning of this unit, please carefully read and follow these important safety instructions:
No user-serviceable parts: This unit contains no user-serviceable parts. Attempting to repair or modify the unit yourself could result in damage, injury, or voiding the warranty. For any repairs or maintenance, please contact our customer care.
Liability disclaimer: The manufacturer will not be liable for any injury, damage, or loss that may arise from the misuse of this unit or from failure to adhere to these safety instructions. It is crucial to follow all instructions provided to prevent accidents and ensure safe operation.
Installation checklist
To ensure a smooth and safe installation, please review and complete the following checklist before beginning the aiTANK installation process:
Correct wiring: Verify that the wiring used meets the specified current rating requirements for the aiTANK unit. Using incorrect wiring can pose a safety hazard and may damage the unit.
Proper grounding: Ensure the unit is properly grounded according to local electrical codes. Proper grounding is essential for safety and helps prevent electrical shocks.
Circuit breaker (MCB): Confirm that a correctly sized Miniature Circuit Breaker (MCB) is installed to protect both motor and aiTANK unit from overcurrent. The MCB rating should be appropriate for the unit’s power requirements.
Empty storage tanks: Before installation, ensure that the storage tanks are completely empty. Plan the installation in advance to allow sufficient time for the tanks to empty. This step is crucial for accurate calibration and proper system operation.